Returns / Exchange Requests

We hope that you love your PUSHMATAAHA purchases, however if you are not entirely satisfied, please lodge your request for return/exchange within 7 days of receipt of your order. Approved returns or exchanges must be received by Pushmataaha within 14 days of authorized return/exchange. We recommend sending items with a courier or postal service that provides a tracking number and insurance, as we are not liable for returns damaged or lost in transit.

Pushmataaha jewellery purchased from any of our 3rd party stockists should be returned to the store where the original purchase was made. We are unable to accept any returns for goods not purchased directly from the Pushmataaha online store.


Contact info@pushmataaha.com for return and exchange requests. All returns and exchanges must be pre-authorised.

Please include the following information in your requests:

  • Customer Name
  • Customer Email Address
  • Customer Phone Number
  • Items being Returned/Exchanged
  • Reason for Return/Exchange
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Return Conditions

  • All sale items are unable to be returned for refund unless deemed faulty.
  • From time to time, Pushmataaha will offer promotional discounts or site-wide sales. Items that are purchased in conjunction with any of these offers are unable to be returned for refund, unless deemed faulty.
  • All items returned must be unworn and in original packaging.
  • Any items that have been worn, altered or damaged will not be accepted.
  • Earrings are final sale due to hygiene regulations, they cannot be returned.
  • You will be liable for any charges incurred in returning goods for refund, unless goods are deemed faulty.

Exchange Conditions

  • From time to time, Pushmataaha will offer promotional discounts or site-wide sales, exchanges are accepted on items purchased during these times, if lodged within 7 days of receipt of your order.
  • Sale items will be accepted for exchange to the value that the item was purchased for.
  • Exchanges must be made at the time of exchange request as credits are not issued.
  • All items exchanged must be unworn and in original packaging.
  • Any items that have been worn, altered or damaged will not be accepted.
  • Earrings are final sale due to hygiene regulations, they cannot be exchanged.
  • You will be liable for any charges incurred in returning goods for exchange, however, we will ship the new item back to you, free of charge.

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Faulty Items

We pride ourselves on exceptional quality, therefore manufacturing faults are rare. In the event you believe a piece of Pushmataaha jewellery purchased from our online store is faulty, please contact us at info@pushmataaha.com and include a clear image of the item in question. We will assess and then repair, replace or refund faulty items.

  • Jewellery that is damaged through wear is not considered faulty.
  • Obvious mistreatment of goods will void a faulty request.
  • We use natural stones, these vary in colour, contain natural inclusions and inner fractures, making each piece of jewellery completely unique. We consider these as features and not faults. If you have a particular request related to stone appearance at the time of purchase, you can add a note to your order and we will fulfill your request where possible.